Privacy Policy

Introduction

aureventixa.top d.o.o. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website at aureventixa.top or use our services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

The data we collect includes personal information you provide directly to us and information automatically collected when you use our website. We may collect the following types of personal data:

• Contact information (name, email address, phone number, postal address)
• Business information (company name, facility type, equipment details)
• Communication data (messages, enquiries, support requests)
• Technical data (IP address, browser type, device information, website usage patterns)
• Cookie data and tracking information (see our Cookie Policy for details)

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and your consent where required:

• To provide fitness equipment maintenance guidance and consulting services
• To respond to your enquiries and provide customer support
• To communicate with you about our services and updates
• To improve our website and services based on your feedback and usage patterns
• To comply with legal obligations and protect our legitimate interests
• To analyse website performance and user behaviour through analytics tools

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and providing services
• When required by law or to protect our legal rights
• With analytics and advertising partners (Google Analytics, Google Ads) in accordance with their privacy policies
• In connection with a business transfer or acquisition

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Contact information and communication records are typically retained for up to 7 years after our last interaction. Website analytics data is retained according to Google Analytics' default retention periods. You may request deletion of your data at any time, subject to legal requirements.

Your Rights

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit, secure hosting environments, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate primarily within the European Union, your data is generally processed within the EU. When we use third-party services that may transfer data outside the EU (such as Google services), we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not handled your personal data in accordance with applicable data protection laws. In Slovenia, the supervisory authority is the Information Commissioner (Informacijski pooblaščenec).